FAQs
Explore our wide selection of industrial and marine automation equipment at Aeliya Marine Tech. Whether you're looking for new, used, or surplus items, we have you covered. Our inventory includes PLC systems, sensors, motors, communication devices, and more. Rest assured, all our products undergo rigorous testing to ensure quality and functionality. Plus, we offer a 30-day money-back guarantee for added peace of mind. Shop with confidence and find the perfect solution for your automation needs.
What types of automation equipment do you offer?
We specialize in trading a wide range of industrial and marine automation equipment, including both new and used items, as well as surplus stock. Our inventory includes PLC systems, sensors, motors, communication devices, and much more.
Are your products tested and guaranteed?
Yes, all our products undergo rigorous testing to ensure quality and functionality. Additionally, we offer a 30 days money back guarantee on both new and used items to provide peace of mind to our customers.
Can I purchase both new and used equipment from your website?
Absolutely! We offer a diverse selection of both new and used automation equipment to cater to varying needs and budgets.
How do I know if a used product is in good condition?
Our team carefully inspects and evaluates all used equipment before listing it for sale. We provide detailed descriptions and images to give you a clear understanding of the condition of each item. Also, we provide videos and photos on demand to accurately depict the condition of the equipment.
Do you offer warranty or return options for your products?
Yes, we offer warranty options for new products and provide a return policy for both new and used items. Please refer to our return policy for more information.
Can I sell surplus automation equipment to your company?
Absolutely! We welcome inquiries from individuals and businesses looking to sell surplus automation equipment. Contact us with details of your items, and we'll be happy to assist you.
How do I place an order on your website?
Ordering from us is simple! Browse our inventory, select the items you need, and proceed to checkout. If you have any questions or need assistance, our customer support team is here to help.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Stripe, and PayPal. Choose the option that works best for you during the checkout process.
How soon can I expect my order to be delivered?
We strive to process and dispatch orders promptly. Delivery times may vary depending on your location. You will receive tracking information once your order has been shipped.
Do you offer international shipping?
Yes, we ship worldwide! Whether you're located locally or overseas, we can deliver our products to your desired destination. Simply provide your shipping details during checkout, and we'll take care of the rest.
Can I get assistance with selecting the right equipment for my specific needs?
Absolutely! Our team of experts is here to help you navigate our extensive inventory and choose the best automation equipment for your requirements. Feel free to reach out to us with your inquiries, and we'll provide personalized recommendations.
Are there any discounts or special offers available for bulk purchases?
Yes, we offer competitive pricing and special discounts for bulk orders. Contact our sales team to discuss your requirements, and we'll provide you with a tailored quote and any available promotions.
How do you ensure the security of my personal and payment information?
We take the security of your information seriously. Our website employs industry-standard encryption protocols to safeguard your data during transactions. Additionally, we do not store sensitive payment information on our servers.
Can I track the status of my order after it has been placed?
Yes, you can track the status of your order using the tracking information provided once your order has been dispatched. You can also contact our customer support team for assistance with tracking your shipment.
What if I encounter any issues with my purchased equipment after receiving it?
In the unlikely event that you experience any issues with your purchased equipment, please contact our customer support team immediately. We will work swiftly to resolve any issues and ensure your satisfaction with your purchase.
Do you offer installation services for the automation equipment purchased from your website?
While we do not offer installation services ourselves, we recommend seeking assistance from qualified professionals or service providers in your area to help with the installation, setup, and maintenance of the equipment.
Can I request a quote for custom or hard-to-find automation equipment not listed on your website?
Absolutely! We have access to a vast network of suppliers and manufacturers, and we can often source custom or specialty equipment upon request. Contact our sales team with your requirements, and we'll be happy to provide you with a quote.
Do you offer training or support for using the automation equipment purchased from your website?
While we solely focus on trading automation equipment, we do not provide training or support for its use.
Can I sign up for newsletters or updates to stay informed about new products and promotions?
Absolutely! You can subscribe to our newsletter or follow us on social media to stay updated on the latest products, promotions, and industry news. Don't miss out on exclusive offers and valuable insights – sign up today!
How can I provide feedback or testimonials about my experience with your company?
We value your feedback and appreciate hearing about your experience with us. You can leave reviews and testimonials on our website, or you can reach out to our customer support team directly. Your input helps us continually improve our services and offerings.
Can I request specific brands or models of automation equipment not listed on your website?
Absolutely! We can often accommodate special requests for specific brands or models of automation equipment. Contact our sales team with your requirements, and we'll do our best to fulfill your needs.
Do you offer leasing or rental options for automation equipment?
At this time, we focus primarily on sales of automation equipment. However, we may be able to provide leasing or rental options for select items. Please inquire with our sales team for more information.
Are there any restrictions on the use of the automation equipment purchased from your website?
While our equipment is suitable for various industrial and marine applications, it's essential to adhere to all relevant safety regulations and guidelines. Please consult the product documentation and seek professional advice if needed.
Can I return or exchange a product if it doesn't meet my requirements?
Yes, we offer a hassle-free return and exchange policy for most products. If you're not satisfied with your purchase for any reason, please contact our customer support team within the specified return period for assistance.
How can I get in touch with your customer support team for assistance?
You can reach our customer support team via email, phone, whatsapp or live chat during business hours. We're here to help answer any questions you may have about our products, orders, or services.
Do you offer discounts or promotions for first-time customers?
Yes, we often have special discounts and promotions available for new customers. Be sure to check our website or subscribe to our newsletter for the latest deals and offers.
Can I place an order over the phone or via email instead of through your website?
Yes, you can place orders over the phone or via email with the assistance of our sales team. Simply provide the necessary details, and we'll process your order efficiently.
Are there any additional fees or charges associated with shipping and handling?
Our website provides transparent pricing, including any applicable shipping and handling fees. You'll see a breakdown of all charges before finalizing your purchase to ensure full transparency.
Can I track the status of my order online?
Yes, you can track the status of your order online using the tracking information provided once your order has been dispatched. You'll receive updates on your order's progress until it reaches your doorstep.
How do I know if a product is in stock before placing an order?
Our website displays real-time inventory status for each product. If a product is listed as "in stock," it is available for immediate purchase and shipment. If a product is out of stock, you may sign up for notifications to be alerted when it becomes available again.
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