Victron Orion-Tr 24/24-12a (280w)

Hassle-Free Returns & Refunds at Aeliya Marine Tech

We at Aeliya Marine Tech are committed to your satisfaction. If you encounter any issues with your purchase, we want to ensure a smooth and worry-free resolution. Here's what you need to know about our return and refund policy:

Peace of Mind with a 30-Day Warranty:

We offer a generous 30-day warranty on all products from the date of delivery. If your product isn't functioning properly within this timeframe, you can easily request a replacement or refund.

What Can Be Returned?

• Products that are not working as expected (non-functional)
• Products with condition or malfunction issues
• Products with minor cosmetic damages (excluding damage caused during shipping)

Easy Return Process:

1. Gather Proof of Purchase: Locate your receipt or invoice with the PI/PO Number, Invoice Number, and Date of Delivery.
2. Contact Us: Reach out to our friendly customer support team at sales@aeliyamarine.com or call us at +91 9725218537.
3. Return the Product: Securely package the product in its original packaging (if possible) and ship it to the address below:

Receiving Your Refund:

Once we receive the returned product, our team will inspect it thoroughly. Upon approval, your refund will be processed and credited back to your original payment method within a specific timeframe (details available in our Payment Terms).

Missing Refund?

If you haven't received your refund after a reasonable timeframe, check your bank account first. If the refund is still missing, contact your credit card company. Processing delays might occur.

Exchanges for Defective or Damaged Items:

We understand the need for a seamless experience. If you receive a defective or damaged item, we offer a straightforward exchange for the same product. Simply contact us via email at sales@aeliyamarine.com, and we'll guide you through the process.

Warranty Validation:

To facilitate a smooth warranty claim, please share proof of purchase along with relevant documentation like pictures or testing videos specific to your product.